24 September 2024

About us: Francesco Facchinetti – SALES DIRECTOR EN/DE/IT Markets – HT-Cooling Srl

Two different companies with much in common: what role will teamwork play in this new journey?
Teamwork is fundamental. Every individual and every company have unique characteristics in terms of experience and working methods, and individual experience must be shared to create a constructive dialogue aimed at achieving the common goal: providing solutions to customers based on years of consolidated know-how. Involving the customer is equally important because only with his input we can understand the real installation needs and achieve a result that fully satisfies the end-user. Today, HT-Cooling’s experience in process cooling combines with Galletti’s experience in the HVAC sector, and this has generated mutual enrichment, highly beneficial for the both.

Simple solutions to complex problems, thanks to an extensive understanding of the process and its cooling needs. Can you tell us more about this?
Often, when analyzing an existing system or supplying a new one, the focus is on meeting the predefined requests of designers or installers. However, delving deeper into the specific production aspect combined with the customer’s needs and the characteristics of the installation site, often proves enlightening, leading to solutions that are much simpler and more efficient than one might imagine. The experience gained over the years in this sector allows us to have a different perspective from the standard, which helps in tackling technical analysis with greater confidence and ease, thus arriving at installation solutions perfectly tailored to the customer’s needs.

How important is customer care in this sector? And how much do you share this approach with Galletti?
Being able to communicate effectively with the customer is essential and indispensable. The customer plays a fundamental role: he is a valuable resource and should be treated as if the work we are doing for him is being done for ourselves. Stepping into the customer’s shoes and understanding his needs and requirements is therefore crucial. This approach is fully shared with Galletti, a group where human relationships are central, both internally between management and employees, and externally towards customers and suppliers.